Harrison Electric > Privacy Policy

Privacy Policy

Last Updated: June 19, 2025

Harrison Electric Inc is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://harrison-electric.com/ or engage with our services, including our SMS messaging campaigns. By using our Website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Contact Information: Name, phone number, email address, and mailing address provided when you interact with our Website, sign up for services, or opt in to SMS communications.
Account Information: Username, password, and other details you provide when creating an account.
Payment Information: Billing details if you make a purchase (processed securely by third-party payment providers).
SMS Consent Information: Records of your opt-in consent for SMS messaging, including the date, time, and method of consent (e.g., website form, keyword opt-in).

b. Non-Personal Information

Usage Data: IP address, browser type, device information, pages visited, and time spent on the Website, collected via cookies and similar technologies.
Analytics Data: Aggregated data about user behavior to improve our Website and services.

c. SMS-Specific Information

Phone numbers and message content for SMS campaigns, including opt-in/opt-out requests (e.g., replies with "STOP" or "HELP").
Records of message delivery and interaction to ensure compliance with The Campaign Registry (TCR) guidelines.

2. How We Collect Information

We collect information through:

Direct Input: Forms you complete on our Website, such as contact forms, account registration, or SMS opt-in forms.
Automated Technologies: Cookies, web beacons, and server logs that track Website usage.
SMS Interactions: When you opt in to receive SMS messages (e.g., by texting a keyword like "JOIN" to our number) or respond to messages.
Third Parties: Analytics providers, payment processors, or marketing partners, subject to their privacy policies.

3. How We Use Your Information

We use your information to:

Provide and improve our Website and services, including customer support.
Send SMS messages for purposes you’ve consented to, such as appointment reminders, promotions, or service updates, in compliance with TCR guidelines.
Process transactions and manage accounts.
Analyze Website usage to enhance user experience.
Comply with legal obligations, including maintaining records of SMS opt-in consent.
Communicate with you, including responding to inquiries or sending service-related notices.

4. SMS Messaging Compliance

In accordance with ServiceTitan’s TCR Campaign Guidelines and Requirements:

Opt-In Consent: We only send SMS messages to users who have provided explicit consent, such as by submitting a form on our Website or texting a keyword to our designated number. Consent records are maintained for compliance.
Opt-Out Process: You may opt out of SMS messages at any time by replying "STOP" to any message. Upon receiving "STOP," we will cease sending further messages and confirm your opt-out with a message like: "Harrison Electric Inc: You have been unsubscribed. No more messages will be sent. Reply HELP for support."
Help Requests: Replying "HELP" to any SMS message will trigger a response with support information, such as: "Harrison Electric Inc: For help, contact mail@harrison-electric.com or call 763-544-3300. Reply STOP to opt out."
Message Content: SMS messages will clearly identify Harrison Electric Inc as the sender and include opt-out instructions. Messages comply with TCR’s allowed use cases (e.g., customer care, transactional notifications) and avoid prohibited content (e.g., spam, illegal activities).
Frequency: We limit SMS frequency to 1-5 messages per week, adjust based on your campaign to respect your preferences.

5. Sharing Your Information

We may share your information with:

Service Providers: Third-party vendors who assist with Website hosting, payment processing, SMS delivery, or analytics, bound by confidentiality agreements.
The Campaign Registry (TCR): To register and verify our SMS campaigns, we share limited brand and campaign information (e.g., company name, Tax ID, sample messages) as required.
Legal Authorities: When required by law or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Consumer/Customer data will not be shared with third parties for marketing purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect your information, such as encryption, access controls, and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

Access or Correct: Request access to or correction of your personal information by contacting us.
Opt-Out: Unsubscribe from SMS messages by replying "STOP" or from email communications by clicking "Unsubscribe."
Delete: Request deletion of your information, subject to legal retention requirements.
Cookies: Manage cookie preferences through your browser settings.

To exercise these rights, contact us at mail@harrison-electric.com or 763-544-3300.

8. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices, and you should review their policies.

9. Children’s Privacy

Our Website and services are not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will delete it.

10. International Users

Our Website is operated in the United States. If you are located outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ. By using our Website, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a new "Last Updated" date.